Are masks required?
Blazing Lotus Healing House is a mask optional facility, regardless of your vacination status. However, some of our therapist will still require clients to wear masks during treatments. If you have a strong preference to not wear a mask, please call us at 828.252.7827 to book, as booking online may result in you being paired with a therapist who still requires masks. Another option is to review the Our Team page on our website prior to selecting your therapist. If a therapist still requires masks, there will be an plus sign (+) next to their name. If a therapist is unwilling to wear a mask themselves, there will be a (-) next to their name. We are currently still doing temperature checks when you arrive.
What are your sanitation policies?
Treatment rooms, restrooms, and communal areas are thoroughly sanitized between appointments. Fresh linens are used for every massage.
What is required of me before my arrival?
We ask that you screen yourself for symptoms including fever and cough and do not come to your appointment if these symptoms are present, and do not reschedule until they clear up. If you are a new client, we require you to fill out our digital new client Intake Form.
Do I need to pay in advance?
You may, but it is not required. Front Desk will process payment with you at the end of your service. We accept all forms of credit card, check, and cash.
Are your staff being health screened?
We require our staff to monitor themselves daily for symptoms including fever and cough. If a staff member is showing either of these symptoms, we give them time off of work and direct them to follow the appropriate CDC guidelines.
What is you cancellation policy?
A 24-Hour notice for rescheduling or cancellation is required. Blazing Lotus reserves the right to charge the full treatment cost for reschedules and cancellations made with less than 24 hours notice. This includes appointments that are scheduled within 24 hours of the appointment time. If you cancel from within your online account and do NOT receive a text or email confirmation, you are required to contact us directly for guaranteed cancellation to ensure that you are not held liable for any charges. Cancellations must be communicated directly to the front desk. Email cancellations will not be accepted. If you have a contagious illness or skin condition, please adhere to our cancellation policy in order to not put our therapists at risk.
What should I do if I need to cancel/reschedule my appointment?
If you need to cancel or reschedule your appointment, please contact the front desk as soon as possible by calling Monday – Sunday 9:30am to 8:30pm. Cancellations without 24 hour notice may result in a charge for your session, as that time has been set aside specifically for you. Cancellations must be communicated directly to the front desk for the cancellation to be confirmed.
What if I arrive late to my appointment?
If you arrive late for your appointment, your massage may be shortened in order to accommodate other guests whose appointments follow yours. We will do our best to provide you with the services you have booked, but we cannot guarantee the full time if you arrive late. Missing more than half of your scheduled treatment time may result in your appointment being cancelled as a ‘No-Show’. Full payment for your scheduled services will be expected.
We actually recommend arriving 10 minutes early to complete your new client intake form. You can complete your intake form in advance via our website. You are welcome to relax in our cozy lobby with a glass of water before your appointment.
Will I get a full 60 minutes of massage when I book a 1 hour appointment?
Yes, you receive the full amount of massage time on the table that you are paying for. You are not charged for the time it takes for intake interview or for dressing.
Will I be covered during the massage?
You will be properly draped or covered at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage.
Should I be completely undressed?
You should undress to your desired level of comfort. Some guests prefer to leave undergarments on, while others prefer to fully disrobe. This is completely up to you. You will undress and dress in the privacy of your therapy room and will be securely covered by a sheet during your massage session. An additional blanket is available at your request.
What are contraindications?
In massage therapy, contraindications are restrictions on what kind of massage treatments can be offered to a client based on medical factors. Generally, if you’re feeling sick or not well, massage therapy may actually make you feel worse. If you have any sort of medical conditions, then there may be restrictions on your massage therapy treatments at your therapist’s discretion.
Are walk-ins and same day appointments available?
Same day appointments are sometimes available. You can schedule same day appointments online or by calling the front desk.
Walk-in appointments are welcome though are rarely available. Our LMTs tend to be fully booked days in advance so we recommend planning ahead if you’d like to schedule a massage.
Do you have parking?
Yes! We have a small parking lot behind our house.
Should I leave a tip? If so how much?
Many clients are unsure if and/or how much they should tip their massage therapist. Tips are certainly not required but are seen as a wonderful gesture of appreciation to your massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant and tip them a percentage of the total cost of the service.
Why do I have to give a credit card to book?
When you book an appointment your massage therapist is setting aside that time for you. Your credit card is only ever used if you schedule an appointment and then do not show up or do not cancel your appointment with at least 24 hours notice. This charge pays your massage therapist for the time on their schedule and preparations made on your behalf.
What forms of payment do you accept?
We accept cash, check, credit card, or gift certificates.
A credit or debit card is required to reserve your appointment, however you are not charged for anything until after the appointment is completed. After your appointment, you can choose another form of payment.
What are ways to save money?
We offer a variety of ways to save you money on our services. Monthly specials are released on our website’s ‘Specials’ page and include a Therapist of The Month discount as well as discounts on services. You can also sign up for our Blazing Lotus Newsletter to discover monthly savings
- Punch card discounts for repeat clients
- Massage Series – purchase a set of 5 massages, get 1 free
- Go Local Card discount to support our local school system
- Memberships – commit to one massage a month for 6 months and save BIG!